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a.  all new Tokentools welders, plasma cutters and multi-process units (‘equipment’) will be free from defects in workmanship and materials for a period of five (5) years from the date of purchase; and

b.  all new torches, foot pedals, water coolers, accessories and consumables (‘accessories’) will be free from defects in workmanship and materials for a period of one (1) year from the date of purchase;

c.   all new welding helmets (‘helmets’) will be free from defects in workmanship and materials for a period of two (2) years from the date of purchase;
         
           
(2) Subject to the conditions of warranty set out below, if equipment or accessories fail to operate for any reason within their warranty period and the equipment or accessories are returned to Tokentools Pty Ltd at the buyer’s expense, Tokentools Pty Ltd will repair or replace the equipment or accessories free of charge.

(3) This warranty does not cover consumables such as electrodes, contact tips, nozzles, cups, shields, liners etc.

B.  Conditions of warranty

(4) The general product warranty is non-transferrable and is available to the original purchaser only. The product must be returned to the Tokentools Pty Ltd Repair Centre at the purchaser’s expense, with proof of purchase by original purchaser. The address details for the Repair Centre are:

Tokentools Service Centre
6/9-11 Willow Tree Rd
Wyong NSW 2259

(5) This warranty is in force from 29/8/2011 and extends only to the products and their component parts as supplied by Tokentools Pty Ltd in their original configuration and does not apply if the products have been altered, converted or tampered with in any way. The product must not have had its serial number removed, defaced or changed, or its power cord altered.

(6) Failure of the product must not be due to improper installation, adjustment, calibration or operation, connection to the wrong voltage, inadequate or improper maintenance of the product, neglect or damage caused by users or other abuse or misuse of the product. ‘Misuse’ includes continuing to use the product after a defect or fault has been discovered.

(7) Important note regarding TIG torches. TIG torches can be air-cooled or water-cooled. On larger welders a water-cooled torch is supplied as standard. Customers may choose an air-cooled torch for these larger units at their own choice and at their own risk. Failure of an air-cooled torch used on larger units due to overheating will not be covered under warranty. Failure of water-cooled torches due to failure to provide water coolant will not be covered under warranty.

(7) This warranty will not be available where unauthorised accessories including consumables, hardware, or software have been used with or installed in the product after delivery to the customer.

(8) This warranty does not extend to fair wear and tear.

(9) Tokentools Pty Ltd will not be responsible for damage or loss caused during shipping.

(10) Aside from any warranties implied by the Trade Practices Act 1974* (Cwlth) or Pt 6 of the Sale of Goods Act (NSW) or other state or territory equivalents, all other warranties express or implied and whether arising by virtue of statute or otherwise are hereby excluded.

(11) Any product which is found to be faulty due to damage caused by users, abuse, misuse or improper installation will not be covered by this warranty and any repairs will be at the expense of the buyer.

(12) Tokentools Pty Ltd reserves the right to determine whether to repair or replace faulty equipment or accessories and may in its discretion supply a new or factory reconditioned item as a replacement.

(13) Any product that is repaired or replaced under warranty will be covered by a period equal to the remaining warranty period of the original product.

(14) If near the end of a given warranty period and a repair/replacement is not considered appropriate, Tokentools Pty Ltd reserves to buy back the product for its current value.

a. An alternative of equal or greater value (colour may vary) or
b. A Partial refund proportional to the remaining life of the product.

(15) Subject to confirming with Tokentools Pty Ltd before returning the item, certain items such as torches, foot pedals and easily serviced parts may be individually returned for repair or replacement without returning the entire product. Purchasers should contact Tokentools Pty Ltd to confirm whether this option is available for the particular item.

(16) The customer shall arrange return of the faulty product and bear any costs associated with such return to Tokentools Pty Ltd. It is the customer's responsibility to ensure that all products eligible for returns or warranty claims are packaged safely and insured for their full retail purchase price as the customer remains liable for any damage caused during the return shipping.

(17) The time taken to repair products may vary depending on the availability of parts in Australia.  Parts may not always be available to repair older equipment, as availability will depend on the stock available from the manufacturer. Tokentools Pty Ltd reserves the right to provide an equivalent replacement product (new or reconditioned) where it is unable to repair or obtain parts for a defective product.

C.   Limitation of Liability

(18) Tokentools Pty Ltd will not be responsible for:

18.1 repairs, damages or losses (including loss of profits or other economic loss) arising from product faults or failure caused by improper or unskilled operation of equipment, improper maintenance, misuse, improper installation, connection to the wrong voltage, neglect or damage caused by users or other abuse, neglect or misuse of the product;