Freight Costs

Our straight forward freight philosphy explained

Freight cost is calculated using a base rate for the entire order plus a freight rate per item. This method covers our cost in processing small orders but provides you a saving when purchasing multiple items as you only pay one base rate per order plus a small fee for each product that is added to your order subject to it's weight. The freight cost of each individual item is outlined in it's description, the base rate is currently $11 inc GST.

How quickly can I receive my purchase?

Your order can be delivered as quickly as tomorrow right to your door if ordering and paying before 1PM on any Monday through Thursday and if you reside in any overnight zones such as Melbourne, Sydney or Brisbane. If you would like to get an exact estimate to your suburb, please use the transit estimator link. The originating suburb is Wyong NSW 2259.

How do I track my package once shipped?

Once your order is shipped from our warehouse, an email is sent to you containg details of your con note and details of how to go about tracking the consignment. To take a test drive of the tracker before you order click here and enter con note number VMQ00755. This package was sent close to a year ago to Melbourne and took only a day to arrive.

Are my goods insured in transit?

Your goods are insured automatically up to $10,000 per shipment within Australia however there is a $400 excess on any claims. If you would like to insure your goods directly with the freight carrier you may do so at the rate of 1.8% of the total order value with a minimum insured amount of $1000.

Are the goods packaged well to avoid possible freight damage?

All goods are tested and inspected in our warehouse prior to packaging. We go to extra ordinary efforts to ensure freight damage does not occur. Below are some images of how our goods are packaged prior to dispatch. Click on the images to open up larger images.

What if I am not available when the courier tries to deliver?

If you are not available to have the package accepted at your designated delivery address, the package will be returned to the depot for security reasons. We are unable to arrange for packages to be left unnatended. Due to the freight carrier imposing redelivery fees against us if the receiver is not present there is only one delivery attempt per shipment. You may elect to then collect the package from the freight carrier's depot using the calling card they leave or reschedule a second delivery for an additional $16.00 fee.

I have more questions, may I speak with someone?

You are certainly welcome to call our sales staff on 1300 881 991 between 8AM and 4PM Monday through Friday or our after hours support line on 0407 934 089 until 9PM 7 Days.